Refund policy

Refund Policy

-----

Returns

Our policy lasts 10 days. If 10 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

To be eligible for a return, your item MUST be UNUSED and in the same condition that you received it. It must also be in the original packaging.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your banking institutions processes.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@canterburytack.com.

Sale and pre-owned items

Only regular priced items may be refunded, unfortunately sale and pre-owned items cannot be refunded.

Special Orders

Special orders are not refundable under any circumstance.

Additional non-returnable items/refundable items

Safety Equipment

Perishable goods

Gift cards

Some health and personal care items

Exchanges

Exchanges can be made only if the original item is in its original condition

Shipping

To return your product, you should mail your product to: 1291 W. 137th Ct Broomfield, Colorado US 80023

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

-----